phhoy is committed to handling your personal information with care, transparency, and respect. This Privacy Policy explains exactly what data we collect when you use the phhoy platform, why we collect it, how we use and protect it, and what rights you have as a Filipino player regarding your personal information.
These cards highlight the most important aspects of our approach to your data. They do not replace the full policy below — please read the complete document.
All personal data transmitted between your device and the phhoy platform is protected using TLS/SSL encryption. Data stored on phhoy systems is encrypted at rest. Access to personal data is restricted to authorised personnel only on a strict need-to-know basis, with access logs maintained for audit purposes.
phhoy does not sell, rent, or trade your personal information to third-party marketers or data brokers under any circumstances. Your data is used only for the purposes described in this Privacy Policy — operating and improving the phhoy platform, meeting regulatory obligations, and communicating with you as your account holder.
As a phhoy account holder, you have the right to access the personal information we hold about you, request corrections, ask for deletion where legally permissible, object to certain processing activities, and withdraw consent where consent is the basis for processing. These rights are detailed fully in Section 9 of this Policy.
phhoy operates on a data minimisation principle. We collect only the personal information that is genuinely necessary to deliver the platform, comply with PAGCOR regulatory requirements, process payments, and provide customer support. We do not collect personal data speculatively or "just in case."
Personal data is not stored indefinitely. phhoy retains data only for as long as is necessary for the purposes for which it was collected, or as required by Philippine law and PAGCOR-mandated record-keeping obligations. Once retention periods expire, data is securely deleted or anonymised.
Privacy policies are notorious for being unreadable. We have written this one in plain English — the same language we use to talk to Filipino players every day. Legal precision is maintained throughout, but we have avoided unnecessary jargon. If anything is unclear, contact us at [email protected] and we will explain directly.
This Privacy Policy is issued by the operator of the phhoy online gaming platform, accessible at phhoy.app ("phhoy", "we", "us", or "our"). phhoy provides online casino games, live dealer tables, bingo, and related gaming services to players residing in the Philippines.
For all privacy-related queries, requests, or complaints, phhoy may be contacted via the details set out in Section 14 of this Policy.
This Privacy Policy applies to all personal information collected by phhoy through the following channels and interactions:
This Policy does not apply to third-party websites or services that may be referenced on the phhoy platform. Those third parties operate under their own privacy policies, which are outside phhoy's control.
phhoy collects personal data in three primary ways: information you provide directly, information generated by your use of the platform, and information received from third parties such as payment providers and identity verification services.
The table below summarises the primary purposes for which phhoy uses your personal data:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact, credentials | Contract performance |
| Age and identity verification (KYC) | Identity, KYC documents | Legal obligation (PAGCOR) |
| Processing deposits and withdrawals | Financial, identity | Contract performance |
| Delivering game services | Gaming, technical, session data | Contract performance |
| Fraud prevention and security | Technical, session, financial | Legitimate interest |
| Responsible gaming compliance | RG data, gaming data | Legal obligation |
| Anti-money laundering (AML) | Identity, financial, transaction data | Legal obligation |
| Customer support | Identity, contact, support communications | Contract performance |
| Marketing communications (opt-in) | Contact, gaming preferences | Consent |
| Platform analytics and improvement | Technical, session, gaming data (anonymised) | Legitimate interest |
| Regulatory reporting to PAGCOR | Identity, financial, gaming data | Legal obligation |
phhoy will only send you marketing communications (promotional offers, bonus announcements, new game alerts) if you have opted in during registration or subsequently via your account communication preferences. You may withdraw your consent at any time by updating your preferences in Account Settings or by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of any marketing sent before withdrawal.
phhoy processes personal data only where there is a lawful basis to do so under applicable data protection law. The four legal bases phhoy relies upon are:
phhoy does not sell or rent your personal information. We share your data only with carefully selected third parties where such sharing is necessary to deliver the phhoy service, comply with legal obligations, or protect the security of the platform.
phhoy uses cookies and similar tracking technologies on the phhoy.app website to deliver the platform's core functions, improve user experience, and collect aggregate analytics. Below is a description of the cookie categories in use:
These cookies are strictly necessary for the operation of the phhoy platform. They maintain your login session, store your language and currency preferences, and ensure security features function correctly. Essential cookies cannot be disabled without breaking core platform functionality.
phhoy uses analytics tools to understand how players navigate the platform — which pages are visited most, where players encounter difficulties, and how features are used. This data is collected in aggregate and anonymised form. Individual user behaviour is not profiled for marketing purposes via analytics cookies.
Functional cookies remember your preferences (such as game lobby filters, responsible gaming reminder settings, and notification preferences) so that you do not need to reconfigure them on every visit.
You may control cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using core phhoy features. Note that disabling essential cookies will impair or prevent platform functionality entirely. Most modern browsers (Chrome, Safari, Firefox) allow you to view, manage, and delete individual cookies from their privacy settings menus.
phhoy implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security measures include:
In the event of a personal data breach that poses a risk to your rights, phhoy will notify affected players and the relevant regulatory authority in accordance with applicable legal requirements.
As a phhoy account holder, you have the following rights regarding the personal data we hold about you. Requests to exercise these rights should be submitted to [email protected] and will be responded to within thirty (30) calendar days.
Request a copy of all personal data we hold about you and information about how it is used.
Request correction of any inaccurate or incomplete personal data we hold about you.
Request deletion of your personal data where it is no longer needed for the purpose it was collected, subject to our legal retention obligations.
Object to processing based on legitimate interests, including any direct marketing communications you receive from phhoy.
Request that we limit the processing of your data in certain circumstances, such as while a rectification request is being assessed.
Request your personal data in a structured, machine-readable format where processing is based on your consent or a contract with us.
Please note that some rights are subject to limitations. For example, phhoy may be unable to delete certain data where retention is required by PAGCOR regulations, anti-money-laundering law, or other applicable legal obligations. Where a request cannot be fulfilled in full, phhoy will explain the reason clearly.
phhoy retains personal data for as long as is necessary to fulfil the purposes for which it was collected. The table below provides indicative retention periods for key categories of data:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account identity and contact data | Duration of account + 5 years post-closure | PAGCOR / AML regulations |
| KYC documents | 5 years from account closure | Legal obligation (AML) |
| Transaction and financial records | 5 years from transaction date | Tax / regulatory law |
| Gaming history | Duration of account + 3 years | PAGCOR regulatory requirements |
| Customer support communications | 3 years from last interaction | Legitimate interest (dispute resolution) |
| Marketing preferences / consent records | Until withdrawal of consent + 3 years | Legal obligation (consent audit trail) |
| Technical / log data | 13 months rolling | Security / fraud monitoring |
| Anonymised analytics data | Indefinitely (non-personal) | Legitimate interest |
Upon expiry of the applicable retention period, personal data is securely deleted from active systems and backups in accordance with phhoy's data disposal procedures.
The phhoy platform is strictly intended for individuals who are 21 years of age or older, in accordance with PAGCOR's minimum age requirements for online gaming in the Philippines. phhoy does not knowingly collect personal data from individuals under the age of 21.
The age of an account holder is verified during the KYC process. Where phhoy discovers that an account has been registered by a person under 21 years of age, the account will be immediately suspended, any funds will be held pending investigation, and the matter will be reported to PAGCOR in accordance with regulatory obligations.
If a parent or guardian believes that a minor has registered on phhoy or shared personal information with phhoy, please contact [email protected] immediately. phhoy will investigate and take appropriate action promptly.
phhoy's primary operations and data storage are based in the Philippines. However, some of phhoy's third-party service providers — including game studios, cloud infrastructure providers, and fraud prevention services — may process data in other jurisdictions.
Where personal data is transferred outside the Philippines, phhoy ensures that adequate safeguards are in place to protect that data to a standard equivalent to the protections afforded under Philippine data protection law. Such safeguards may include contractual data processing agreements incorporating standard data protection clauses, or transfers to countries recognised as providing an adequate level of data protection by the National Privacy Commission of the Philippines.
phhoy reviews this Privacy Policy periodically to ensure it remains accurate, current, and compliant with applicable law. Where changes are made, we will:
Your continued use of phhoy after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the changes, you may close your account by contacting phhoy support before the effective date.
Minor changes that do not materially affect how your data is used (such as clarifications of existing practices or corrections of typographical errors) may be made without formal notice, though the "Last Updated" date will always reflect the most recent revision.
If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how phhoy handles your personal information, please contact us using the details below:
If you are not satisfied with phhoy's response to a privacy concern or data rights request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) — the independent government body responsible for data protection in the Philippines.
phhoy takes all privacy complaints seriously. We encourage you to contact us directly first so that we have the opportunity to resolve the matter before escalation to the regulator.
This Privacy Policy was last reviewed and updated on 1 January 2026. The current version supersedes all previous versions of the phhoy Privacy Policy. For our full platform terms of use, please read our Terms & Conditions.
Your personal information is handled with care, transparency, and full compliance with Philippine data protection standards. Live casino, slots, bingo, and more — all in Philippine Peso. For verified players aged 21 and above.
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